Fees and enrollment disclosures
Your program price is the amount shown at checkout for the specific program, dose, quantity, and service period you select. Before you authorize your card, checkout will identify the total price, included services, and any separately charged consultation, medication, laboratory, or shipping costs. At checkout, your card is authorized only; payment is not captured or collected at that time. Your card will be charged only after a licensed healthcare provider approves treatment. No single price applies to every program. Insurance coverage or reimbursement is not guaranteed.
If a provider does not approve treatment or determines that a prescription is not appropriate, your card will not be charged and the authorization hold will be released. The time it takes for the hold to disappear from your account depends on your bank or card issuer. An authorization does not guarantee treatment or a prescription.
If you select a recurring plan, the renewal amount, billing frequency, first charge date, and next renewal date will be disclosed before you authorize recurring payments. Renewals occur on the schedule you accept at checkout. Recurring charges require your affirmative consent; accepting these Terms alone does not authorize them. Any material price change will be disclosed, and additional consent obtained when required by law. You may cancel future renewals by emailing hello@zindhealth.com from the email address associated with your account and stating that you wish to cancel. Send your request before the next scheduled charge to prevent that renewal. Cancellation is effective when we receive your identifiable request; you do not need to wait for a confirmation to make it effective. We will confirm cancellation and stop future recurring charges. Any charge processed after an effective cancellation for a subsequent renewal will be refunded.
Cancellation stops future renewals but does not automatically reverse a completed consultation, an already provided service, or an order already in preparation or fulfillment. Contact us promptly if you also want to cancel an existing order. We will check its status with the clinical team and dispensing pharmacy. Any retained amount for work already performed or costs already committed must be supported by the terms disclosed before purchase and permitted by law. We will refund amounts for unprovided services and unfulfilled items that can be canceled without such costs. Unused medication or choosing not to use a completed service does not by itself establish a right to a refund; applicable consumer and patient rights remain in effect. If an order is incorrect, damaged, missing, or delayed, email hello@zindhealth.com with your order details so we can coordinate with the dispensing pharmacy or fulfillment provider. Do not use damaged or questionable medication, and do not mail medication back without pharmacy instructions. We will investigate and arrange an appropriate replacement or refund where warranted or required by law. A delay alone does not establish that medication has been lost or that an order has been canceled.
Approved refunds will be returned to the original payment method unless another lawful method is agreed. Bank and payment-processor posting times may vary. We will communicate the approved amount and status. These terms do not limit any mandatory refund, cancellation, or dispute right.
Questions
Contact Zind Health LLC at hello@zindhealth.com about website access, billing support, cancellation, or these Terms. Direct clinical questions to your treating care team through the patient portal. Beluga Health, P.A.’s general contact is admin@belugahealth.com, and its Privacy Officer can be reached at security@belugahealth.com. Request a secure communication method before sending sensitive medical information.